Frequently Asked Questions

General

What are your opening hours?

We are open Monday to Friday 8:00am-4:30pm.

Is there a minimum quantity I need to buy?

There is no minimum order quantity for cash and carry, but please see our delivery page for charges and minimum order for delivery

If I can’t see a plant on your list, are you able to source it for me?

We will try our best to source plants from outside our range from our suppliers, however this may increase the lead time as we await delivery.

Ordering

How do I place an order?

We will only process an order once we have received confirmation in writing.

How fast will you process my order?

As soon as your order is received we process it and will then inform you when it will be ready for collection or the delivery date.

How quickly can I collect my order?

During busy periods in Spring & Autumn we may require a minimum of 5 working days between receipt of order confirmation and the confirmed delivery date.

How soon can you deliver my order?

We operate two vehicles on a strictly ‘first come first served basis’.  Whilst we will always do our best to meet your exact requirements the delivery date will depend on the volume of deliveries and when our vehicles are scheduled to be in your area. During the busy Spring period the lead time can be over four weeks.

Can I change my order after I have confirmed it?

We ask that no changes are made after confirmation, however we understand that occasionally amendments have to be made and depending on the nature of these, they may be subject to an administration charge. Please see our terms and conditions for details of these. 

Payment

When do I pay?

For non-credit account customers, payment for orders must be made on collection or prior to delivery.

How can I pay?

We accept payment using major debit and credit cards except American Express or Diners Club, you may also pay by BACS transfer.  Please note we do NOT accept cheques.  Payment can be made either in person or over the phone

Can my client pay you directly?

Yes with prior approval and agreement we can take a direct payment.

Cash and Carry

Can I send a customer in on my behalf?

No, we only deal directly with trade customers and our site is unsuitable for the general public.

Can I bring my customer in to view stock?

Yes, however they must be accompanied by a registered customer at all times, and we ask that wholesale price information is protected.

Collection

Can I reserve stock for a later date?

We can only hold stock for a maximum of 21 days, as we do not have sufficient irrigated holding areas for longer than this.

Delivery

Do you deliver?

Yes we offer a delivery service, please see our Delivery Page. We operate two vehicles on a strictly’ first come first served basis.

Is there a minimum delivery?

We have a minimum order value before we will deliver. Published delivery charges are based on order value and distance from the nursery.

How far will you deliver?

Our standard delivery areas are shown on our Delivery Page however we are happy to quote for delivery to anywhere in the UK on an 'at cost' basis.

Do you unload?

We only deliver to the kerbside and our drivers are unable to carry plants round a site to the planting location. It is your responsibility to ensure there is a safe location to unload which is directly accessible by our vehicles. Our drivers will make an on-site Health and Safety Risk Assessment and may refuse to unload if they have any safety concerns.

What time will my delivery arrive?

We are unable to give a specific delivery time but we will confirm morning or afternoon. A morning slot will be between 08.30am – 12.30pm.  All delivery times are subject to prevailing traffic conditions.

Do I need to be there to accept the delivery?

Yes, a representative must be on site to receive and sign for the delivery.

What happens if I can't be there to sign?

If you can't be there to sign, ensure that we are notified beforehand.  We take no responsibility for delivery to unoccupied properties and if the delivery driver deems it appropriate the plants will be returned to the Nursery and any re-delivery will attract an additional delivery charge.

Our Plants

Do my plants come with a guarantee?

Any plants we provide are, to the best of our knowledge, in a healthy condition free from pest and disease. We do not in any way guarantee the growth, flowering or longevity of any plant sold.

What do I do if there is a problem?

If you have any complaints these must be addressed within 14 days of receipt accompanied by photographic evidence. After this time, as with all living organisms, they may fail due to conditions outside our control.

Can I return excess plants?

Due to phytosanitary requirements we are unable to accept plants back onto the site – as soon as stock leaves the site they are exposed to conditions outside our control and accepting them back could endanger the health of the stock on the nursery.

What are your Terms & Conditions?

Please see Terms & Conditions