We are open Monday to Friday 8:00am-4:30pm.
There is no minimum order quantity for cash and carry, but please see our delivery page for charges and minimum order for delivery
We will try our best to source plants from outside our range from our suppliers, however this may increase the lead time as we await delivery.
We will only process an order once we have received confirmation in writing.
As soon as your order is received we process it and will then inform you when it will be ready for collection or the delivery date.
During busy periods in Spring & Autumn we may require a minimum of 5 working days between receipt of order confirmation and the confirmed delivery date.
We operate two vehicles on a strictly ‘first come first served basis’. Whilst we will always do our best to meet your exact requirements the delivery date will depend on the volume of deliveries and when our vehicles are scheduled to be in your area. During the busy Spring period the lead time can be over four weeks.
We ask that no changes are made after confirmation, however we understand that occasionally amendments have to be made and depending on the nature of these, they may be subject to an administration charge. Please see our terms and conditions for details of these.
For non-credit account customers, payment for orders must be made on collection or prior to delivery.
We accept payment using major debit and credit cards except American Express or Diners Club, you may also pay by BACS transfer. Please note we do NOT accept cheques. Payment can be made either in person or over the phone
Yes with prior approval and agreement we can take a direct payment.
No, we only deal directly with trade customers and our site is unsuitable for the general public.
Yes, however they must be accompanied by a registered customer at all times, and we ask that wholesale price information is protected.
We can only hold stock for a maximum of 21 days, as we do not have sufficient irrigated holding areas for longer than this.
Yes we offer a delivery service, please see our Delivery Page. We operate two vehicles on a strictly’ first come first served basis.
We have a minimum order value before we will deliver. Published delivery charges are based on order value and distance from the nursery.
Our standard delivery areas are shown on our Delivery Page however we are happy to quote for delivery to anywhere in the UK on an 'at cost' basis.
We only deliver to the kerbside and our drivers are unable to carry plants round a site to the planting location. It is your responsibility to ensure there is a safe location to unload which is directly accessible by our vehicles. Our drivers will make an on-site Health and Safety Risk Assessment and may refuse to unload if they have any safety concerns.
We are unable to give a specific delivery time but we will confirm morning or afternoon. A morning slot will be between 08.30am – 12.30pm. All delivery times are subject to prevailing traffic conditions.
Yes, a representative must be on site to receive and sign for the delivery.
If you can't be there to sign, ensure that we are notified beforehand. We take no responsibility for delivery to unoccupied properties and if the delivery driver deems it appropriate the plants will be returned to the Nursery and any re-delivery will attract an additional delivery charge.
Any plants we provide are, to the best of our knowledge, in a healthy condition free from pest and disease. We do not in any way guarantee the growth, flowering or longevity of any plant sold.
If you have any complaints these must be addressed within 14 days of receipt accompanied by photographic evidence. After this time, as with all living organisms, they may fail due to conditions outside our control.
Due to phytosanitary requirements we are unable to accept plants back onto the site – as soon as stock leaves the site they are exposed to conditions outside our control and accepting them back could endanger the health of the stock on the nursery.
Please see Terms & Conditions